Job Description

Job Description

Job Description

Job Title: Carrier Sales/Freight Broker
The Carrier Sales/Freight Broker will be responsible for connecting shippers with carriers, managing customer relationships, and driving sales growth. Your contributions will be vital in ensuring timely and efficient transportation solutions.

About MW Logistics:
MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.

Responsibilities :

• Drive daily and weekly load count, revenue and margin goals for MWL
• Strategically match, negotiate, and book carriers with available freight
• Negotiate rates with carriers to maximize profits and develop long term solutions
• Develop current carrier base for consistent lane specific volumes 
• Verify all carriers go through the RMIS process to confirm they are qualified to haul for MWL
• Establish and maintain carrier relationships for future capacity opportunities
• Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
• Meet departmental and personal profit margin goals
• Maintain carrier satisfaction and provide high quality service and work ethic while representing MWL
• Manage order entry and create orders for customers through systems, phone, and email as needed.
• Follow customer SOPs during the booking and dispatching process
• Ensure all shipments are tracked according to company policy. Quickly and proactively resolve problems that arise while load is in transit
• Provide any required reporting to management
• Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.  
• Maintain and Monitor service levels provided to MWL customers as required
• Promote brand awareness within current/existing carrier partners
• Follow Accessorial Approval Processes when requesting Accessorials
• Performs other special projects and task as assigned (Based on business need)

Professional Qualifications and Experience:

• Bachelor’s degree in marketing, logistics, supply chain or related field preferred.  Must have minimum of 2 years demonstrated broker experience.
• Working knowledge of Microsoft Office Programs (Outlook, Excel and Word) 
• Working knowledge of McLeod preferred 
• Excellent written and verbal skills with emphasis on professional phone and email etiquette 
• Excellent interpersonal skills with ability to build positive relationships at all levels of a business (internally and externally) 
• Superior organizational skills with high attention to detail 
• High customer service orientation
• Team player with proven ability to excel in a team-based environment
• Possess a sense of urgency, flexibility and assertiveness
• Ability to multi-task, plan/prioritize and execute in a timely manner
• Ability to handle a fast-paced environment with rapidly changing priorities 
• Quick learner with ability to receive and give clear instructions 
• Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively.  

Characteristics for Success in This Role:

• Strong initiative and can work independently. 
• Takes initiative to assess and improve operational efficiencies of normal work tasks. 
• Excellent time management and prioritizing skills. 
• Takes pride in work, exhibiting accuracy and attention to detail. 
• Solution-oriented mindset. 
• Ability to work in ever-changing, dynamic, fast paced environments. 
• Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development  

Office:

Hours: In–office, 8:00am – 5:00 pm.  A one-hour lunch between 11:00 am – 1:00pm as scheduled by department leadership to ensure ongoing coverage.  As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands. 

Reports to:  Director of Operations 

Physical requirements:  Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis. 

  Working conditions:   Office environment 

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