Job Description
▶︎ Job Details - Job Title: IT Service Delivery Manager – Manufacturing Operations Support
- Client: Japanese Company
- Working Location: Greensboro, North Carolina
- Working Style: Onsite
- Employment Type: Contract-to-Hire ( No C2C )
- Visa Support: No
- Working Hours: Monday – Friday, 8:00 AM – 5:00 PM (Occasional evening/weekend work as needed)
- Language: English
▶︎ Key Responsibilities - Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter (MOM/MES) applications.
- Serve as the primary IT contact for plant operations, aligning IT services with production schedules and business SLAs.
- Manage incident, problem, request, change, and release processes while improving service performance metrics.
- Coordinate application updates, system patches, releases, and integrations with vendors and internal engineering teams.
- Lead major incident response, root cause analysis, corrective actions, and executive communications.
- Develop operational reports covering service performance, availability, capacity, and continuous improvement initiatives.
- Drive Kaizen initiatives to improve system reliability, production efficiency, and user experience.
- Standardize operational procedures (SOPs) while ensuring compliance with company policies and regulations.
- Lead and mentor the operations support team, promoting collaboration, accountability, and continuous learning.
- Partner with manufacturing, quality, maintenance, engineering, and production planning teams to optimize IT services.
- Identify opportunities for automation, process optimization, and increased business value through technology.
▶︎ The right candidate will possess: - Experience leading IT service delivery within a manufacturing environment.
- Strong understanding of MOM/MES platforms, preferably Siemens Opcenter.
- Excellent leadership and stakeholder management skills.
- Strong analytical mindset with proven root cause analysis and problem-solving abilities.
- Excellent communication and presentation skills for both technical and non-technical audiences.
- A continuous improvement (Kaizen) mindset with a focus on operational excellence.
- Ability to work effectively with cross-functional and global teams.
▶︎ Required Qualifications & Skills - Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience).
- 2+ years of IT operations or IT service management experience supporting manufacturing environments.
- Experience supporting MOM/MES applications (Siemens Opcenter preferred).
- Experience leading technical support teams and service improvement initiatives.
- Strong knowledge of Incident, Problem, Change, and Release Management processes.
- Experience with ticket management systems and Microsoft Office.
- Understanding of application lifecycle management and DevOps practices.
- Excellent troubleshooting, analytical, and communication skills.
- Strong organizational, time management, and customer service skills.
- Experience working in global or cross-cultural environments is preferred.
- Ability to negotiate and manage stakeholder expectations effectively.
Important Notice
No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.
Job Tags
Contract work, Casual work, Work at office, Visa sponsorship, Monday to Friday, Afternoon shift