Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Position: Service Delivery Manager
Location: Toronto, ON
Duration: 5 Months
Job Type: Temporary Assignment
Work Type: Onsite
Language: English
Job Description:
Key Responsibilities:
Act as the primary point of contact between the client and internal delivery teams.
Oversee day-to-day IT service delivery operations to ensure performance targets and SLAs are met.
Manage service improvement initiatives and ensure continuous optimization of service delivery.
Coordinate with technical teams to resolve escalations and ensure timely issue resolution.
Prepare and present regular reports on service performance, customer satisfaction, and operational metrics.
Identify opportunities to enhance efficiency, service quality, and customer experience.
Lead governance meetings with internal and client stakeholders to review service outcomes and priorities.
Qualifications:
7+ years of experience in IT service delivery, service management, or related roles.
Proven experience managing enterprise-level clients or IT infrastructure services.
Strong understanding of ITIL processes and service management frameworks.
Excellent communication, leadership, and client relationship management skills.
Ability to manage multiple priorities in a fast-paced environment.
ITIL certification (preferred).
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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